---
title: My password isn’t working
description: "On your login page, click on \"Forgot Password\" ![Step 1-1](https://support.gritcargo.com/hs-fs/hubfs/Step%201-1.png?width=534&height=257&name=Step%201-1.png) Input your email address, and you will receive an OTP to reset your password. ![Step 2-3](https://support.gritcargo.com/hs-fs/hubfs/KB%20Software%20Navigation/Step%202-3.png?width=534&height=269&name=Step%202-3.png) If this fails, please contact support@gritcargo.com"
url: "https://megafortris.com/docs/my-password-isnt-working/"
updated: "2025-10-06"
category: Troubleshooting
tags:
  - Dashboard
---

# My password isn’t working

On your login page, click on "Forgot Password"

![Step 1-1](https://support.gritcargo.com/hs-fs/hubfs/Step%201-1.png?width=534&height=257&name=Step%201-1.png)

Input your email address, and you will receive an OTP to reset your password.

![Step 2-3](https://support.gritcargo.com/hs-fs/hubfs/KB%20Software%20Navigation/Step%202-3.png?width=534&height=269&name=Step%202-3.png)

If this fails, please contact support@gritcargo.com